Pack & Send

Overview

Pack & Send was founded in 1993 with its first service centre in Parramatta, New South Wales. Over three decades the company has grown into a national franchise network of over 130 service centres across Australia, with additional locations in New Zealand and the United Kingdom. Pack & Send is owned by MBE Worldwide (through Fortidia), a global provider of shipping, fulfilment, and marketing solutions operating 3,000+ locations in 53 countries.

The company operates as a freight brokerage and packaging specialist, consolidating the services of major parcel and freight carriers into a single access point. Pack & Send handles items of any size, weight, or value, with particular expertise in packing fragile, large, awkward, or high-value goods.

Key Capabilities

Custom Packing and Shipping

Pack & Send is the industry leader in professional packing services, handling everything from small parcels to palletised freight and full container loads. Their service centres provide custom packaging solutions for fragile, oversized, and high-value items, ensuring safe transit domestically and internationally via air freight, sea freight, and courier networks.

eCommerce Fulfilment

The Pack & Send Live platform provides SaaS-based shipping integration for eCommerce businesses. It enables shippers to create consignments, generate labels, and produce manifests directly from their premises for carrier collection. The platform integrates with online stores and marketplaces including eBay, offering inventory storage and order fulfilment services through their logistics centres.

Multi-Carrier Network

Rather than operating its own fleet, Pack & Send partners with the world’s leading courier, freight, postal, and removalist companies to find the optimal carrier for each shipment. This broker model gives customers access to competitive rates and flexible service levels, from same-day express to economy sea freight for international consignments.

Best Suited For

Pack & Send is well-suited for:

• eCommerce businesses needing integrated multi-carrier shipping and fulfilment
• Companies shipping fragile, oversized, or irregularly shaped items requiring custom packaging
• Small businesses wanting access to bulk freight rates through a single provider
• Individuals and businesses requiring international shipping by air or sea with professional packing

Integration Notes

Pack & Send Live is the company’s proprietary shipping platform, providing API-based integration for eCommerce businesses. The platform supports consignment creation, label generation, manifest management, and carrier selection from a single interface. It integrates with popular eCommerce platforms and online marketplaces. Pack & Send has won the ProductReview.com.au award for best Courier Service five times between 2019 and 2024. Businesses can access services through retail service centres, logistics fulfilment centres, the call centre, or the online booking system.