Privacy Policy

1. Introduction

EQUOS9 ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud-based business management software and related services (the "Service").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, company name, ABN, and business address when you register for an account.
• Payment Information: Payment card details and billing information processed through our secure payment provider (Stripe).
• Business Data: Orders, inventory, contacts, and other operational data you input into the Service.
• Communications: Information you provide when you contact us for support or provide feedback.

2.2 Information Collected Automatically

When you use our Service, we automatically collect certain information, including:

• Usage Data: Information about how you use the Service, including features accessed and actions taken.
• Device Information: Browser type, operating system, and device identifiers.
• Log Data: IP address, access times, and pages viewed.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyse trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalise and improve your experience
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, such as payment processing (Stripe), hosting (Firebase/Google Cloud), and analytics.
• Legal Requirements: If required by law or in response to valid requests by public authorities.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business.
• With Your Consent: When you have given us explicit consent to share your information.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication requirements
• Secure data centres with physical security measures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or anonymise your personal information within a reasonable time period, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights

Under applicable privacy laws, you may have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Export: Request a copy of your data in a portable format
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing your personal information

To exercise these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.

By using the Service, you consent to the transfer of your information to Australia and other countries where we or our service providers operate.

10. Children's Privacy

Our Service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@equosnine.com
Website: equosnine.com