Early reports from the 2025 peak season indicate Australian logistics networks have performed significantly better than 2024, with on-time delivery rates and customer satisfaction metrics exceeding expectations.
Performance Metrics
On-Time Delivery
| Carrier Category | 2025 Rate | 2024 Rate |
|---|---|---|
| Express Services | 94.2% | 89.1% |
| Standard Parcel | 91.8% | 86.4% |
| Freight | 93.1% | 90.2% |
Volume Statistics
- Black Friday weekend: 18.2 million parcels (record)
- Cyber Monday: 4.8 million parcels
- Total November-December: Projected 180 million parcels
Contributing Factors
Industry stakeholders attribute the improved performance to:
- Earlier and more detailed capacity planning
- Investment in automation and technology
- Better carrier-shipper collaboration
- Improved demand forecasting accuracy
- Weather conditions favouring operations
Customer Feedback
Consumer surveys indicate:
- 78% satisfaction with delivery experience
- Reduced “where is my order” inquiries
- Improved delivery time estimate accuracy
- Fewer damaged goods complaints
Carrier Statements
Major carriers have expressed satisfaction with peak execution, noting that sustained investment in network capacity is yielding results during high-volume periods.
The performance bodes well for Boxing Day sales and January clearance events.