Toll Group has announced a $200 million technology transformation program aimed at modernising core systems and enhancing customer experience.
Investment Details
Core Systems
- New TMS platform: Replacing legacy transport management
- Unified customer portal: Single interface across all services
- API gateway: Modern integration capabilities
- Mobile solutions: Driver and customer apps
Implementation Timeline
- Phase 1 (2024): Customer portal and API platform
- Phase 2 (2025): TMS replacement
- Phase 3 (2026): Advanced analytics and automation
Customer Benefits
Expected improvements:
- Real-time shipment visibility across all modes
- Self-service booking and management
- Faster quote-to-delivery processes
- Enhanced tracking and notification options
Industry Context
The investment follows Toll’s recovery from cyber incidents and reflects broader industry trend toward technology modernisation.
Competitors are watching closely, with expectations that the upgrade may set new standards for customer experience in Australian logistics.